DJ.Studio

<a href="https://intercom.help/djstudio-457ee3a5f4ca/en/articles/10521672-how-to-contact-dj-studio-support" rel="nofollow noopener noreferrer" target="_blank">Check out this article on how to contact support</a>

If you run into an issue or bug in DJ.Studio, please follow these steps to help us diagnose and resolve it quickly: ​

A screenshot helps us see exactly what’s happening. Please capture the screen at the moment the issue occurs

Windows: Press <code>Windows + Shift + S</code>, then select the area you want to capture. The screenshot will be saved to your clipboard. Paste it (<code>Ctrl + V</code>) into your support message.

Mac: Press <code>Command + Shift + 4</code>, then drag to select the area you want to capture. The screenshot will be saved to your desktop.

- Windows: Press <code>Windows + Shift + S</code>, then select the area you want to capture. The screenshot will be saved to your clipboard. Paste it (<code>Ctrl + V</code>) into your support message.
- Mac: Press <code>Command + Shift + 4</code>, then drag to select the area you want to capture. The screenshot will be saved to your desktop.

Attach the screenshot to your message when contacting support.

If your issue is related to a specific mix, sending a backup allows us to test it directly.

This creates a <code>.DJS</code> backup file.

Upload the file using Google Drive, WeTransfer, or Dropbox.

If using Google Drive, make sure to give view access before sharing the link.

1. Go to Export → Backup.
2. This creates a <code>.DJS</code> backup file.
3. Upload the file using Google Drive, WeTransfer, or Dropbox.
4. If using Google Drive, make sure to give view access before sharing the link.

<a href="https://intercom.help/djstudio-457ee3a5f4ca/en/articles/8681331-backup-restore-and-transfer-projects" rel="nofollow noopener noreferrer" target="_blank">Read more about creating a backup of your mix here!</a>

The log file records system activity and errors, helping us pinpoint the problem.

Reproduce the issue (run into the error again).

Go to Help → Send Log File immediately after the issue happens.

Mention what you were doing when the issue occurred, or reference an ongoing conversation with support.

1. Reproduce the issue (run into the error again).
2. Do not restart DJ.Studio!
3. Go to Help → Send Log File immediately after the issue happens.
4. Mention what you were doing when the issue occurred, or reference an ongoing conversation with support.

1. Take a Screenshot

2. Share a Backup of Your Mix

3. Share Your Log File