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Extension installation issues Windows
Extension installation issues Windows
Albert Beuker avatar
Written by Albert Beuker
Updated over a week ago

Our automatic installation of the extensions doesn't work on some Windows systems. The extension we install uses partly Python scripting that is falsely flagged as a virus or malware. Therefore DJ.Studio isn't able to run the extension.

If you got a message in the software that led you to this article, please verify the following:

  1. Does this path exist
    Go with Windows Explorer to:

    %USERPROFILE%\AppData\Roaming\dj.studio.app\extensions\{version}

  2. It should look like this

  3. If you see the djs-stems-extension.exe or djs-beatgrid-extension.exe , try to run it by double click.

    A. If it is installed correctly, it should show a command prompt open:

    It will automatically close.
    If this also succeeds, please contact support@dj.studio or use the Chat icon in the lower right corner of the DJ Studio application.


    B. If the file is missing or you get an error when you double-click the djs-{extension}.exe, it's probably an antivirus program that has moved our djs-{extension}.exe to a quarantine folder:

    B.1. Go to your antivirus software and restore this file
    B.2. add djs-{extension}.exe to your exclusions.

    You can also submit this file to your antivirus scanner for a false positive (or let us know which Antivirus blocks this so we can contact the vendor to get it on an allowlist).

Since version 2.6.61 it's possible to uninstall a failed extension and try again to download/install it from Settings > Extensions.

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