Why do I see a purchase screen when I already have a license?
If you already purchased DJ.Studio, you can get to see a purchase screen when
Your license is linked to the account you activated it at, so make sure to sign in with the same account (the same social provider and email address).
You purchased a license through the website (https://dj.studio/pricing) and haven't activated your license to your account yet. Search your mail account inbox for "Your DJ.Studio activation code"
You charged me, but I didn't receive an activation code / my license isn't active.
Your purchase wasn't completed; only a reservation was made on your card. To check if it was completed, search your mail account inbox for "Your DJ.Studio invoice" a reservation will revert in 1 ~ 2 hours and be gone from your account. You need to try again to complete the purchase.
I didn't receive an invoice.
When you purchase DJ.Studio, an invoice is sent to the email address you used to purchase the DJ.Studio with. You could check you spam folder if it ended up there.
You can also download your invoice by following these steps:
Go to Settings > Account> Manage payments
Click on your Billing History in the small white screen
Download your invoice
I bought DJ.Studio. How do I get my activation code?
After you buy DJ.Studio, you will receive an email with your invoice and a separate email with the subject line "Your DJ.Studio activation code" at the email address that you used to purchase DJ.Studio.
Check your spam folder if you can't find it.
I purchased DJ.Studio, but it's showing me I need to subscribe
If you have purchased/subscribed to DJ.Studio, but you're seeing a message to upgrade or subscribe; you are probably logged in to DJ.Studio with an account other than the one you used to buy DJ.Studio. When you log in, you need to use the same email and the same login provider (Google, Apple, Facebook), or a new account is created.
To solve this issue, you should take the following steps:
1. Can you go to Settings > account
2. You will see the email address with which you are currently logged in.
3. Click the sign-out link to the right of your email address
4. Log back into DJ.Studio
5. Choose the login option that you used to buy DJ.Studio. You can check your inboxes and search for DJ.Studio to find which email address you used to buy DJ.Studio.
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