Overview
DJ.Studio requires users to authenticate via supported third-party providers for enhanced account security. This article outlines which authentication providers are supported and explains how to log in or create an account.
Supported Authentication Providers
To create or log in to a DJ.Studio account, you must have an account with one of the following third-party identity providers:
Google (Gmail)
Microsoft
Apple
Facebook
DJ.Studio relies on these providers to handle authentication securely and does not manage passwords directly.
By loggin in, you agree to our Terms of Service and acknowledge the Privacy Policy.
Steps to create an account and start the app
To log in to DJ.Studio, you need to
Create an account with Google, Microsoft, Apple, or Facebook by visiting their respective websites.
Download the app
Install the app
Log in into the software with the same account that you used to download the app.
a. if you don't have an account > Click Create account
b. if you already have an account > Click Log inc. if you bought DJ.Studio from our website or from another website, but you don't have an account yet > Click Activate here at the bottom of the screen.
4. A browser window will open so you can choose which login provider you want to use for your account.
Associating a Specific Email Address
If you want to use a particular email address with DJ.Studio, ensure that the email is linked to one of the supported providers. Once linked, you can use it for authentication when signing in to DJ.Studio.
Why Third-Party Authentication Is Required
DJ.Studio employs third-party authentication to ensure secure access while minimizing the risk of unauthorized access or password breaches. By outsourcing authentication to trusted providers, DJ.Studio prioritizes the safety and convenience of its users. For further assistance, please contact DJ.Studio Support.
Frequently asked questions about accounts
Why must I register with a third-party email like Google or Microsoft? Why can't I use my own email?
You will need to register an account through a third-party service. We chose this option because it's the safest and most cyber-secure choice for a company like ours.
We don't have any passwords stored, so getting a leak is impossible.
The third party doesn't get any information from you or the DJ.Studio.
These third parties have some of the most secure digital services and will keep your information safe.
How do I delete my account?
To delete your account:
Go to settings > account
At the bottom of the screen click the link click here to delete your account.
We will delete your account and all stored information. Note that if you sign in to DJ.Studio again, we will automatically create a new account.
So, don't log in ever again, because our system will automatically create a new account for you due to our social login process.
If your trial is expired, you can delete your account like this:
Open the DJ.Studio app
Click Account on the screen which tells you that your trial is expired.
Choose Delete account
I receive the error message ""Something went wrong""when trying to sign in to DJ.Studio
Try another browser f.e. if you use Safari, try to use Chrome. (Security) Settings of your browser can cause issues to open the DJ.Studio app.
If that doesn't help, please email us at support@dj.studio and ask to chat to a human agent.
How do I change my login account to a different email address?
Please follow these steps:
Create a new account using the new email address you’d like to use for your DJ.Studio license.
Once the new account is set up, contact our support team at support@dj.studio and provide us with the email address of the old and the new account.
We’ll transfer your license to the new account as soon as possible.
I purchased DJ.Studio, but it's showing me I need to subscribe
If you have purchased/subscribed to DJ.Studio, but you're seeing a message to upgrade or subscribe, you are probably logged in to DJ.Studio with another account than the account that you used to buy DJ.Studio. When you log in, you need to use the same email and the same login provider (Google, Apple, Facebook), or a new account is created.
To solve this issue, you should take the following steps:
1. Can you go to Settings > account
2. You will see the email address with which you are currently logged in.
3. Click the sign-out link to the right of your email address
4. Log back into DJ.Studio
5. Choose the login option that you used to buy DJ.Studio. You can check your inboxes and search for DJ.Studio to find which email address you used to buy DJ.Studio.
Correcting Errors in the Email Address Used During Purchase
If your DJ.Studio license key was sent to the wrong email address (e.g., due to a typo or an accidental error):
Access the Incorrect Email Account: If possible, retrieve the license key from the incorrect email address (e.g., ask a trusted recipient to forward it).
Contact Support for Further Resolution: If accessing the email is not an option, contact DJ.Studio support with proof of purchase to rectify the issue.
Can you delete my account for me?
You can delete your own account yourself:
Go to Settings > account
At the bottom of the screen click the link click here to delete your account.
We will delete your account and all stored information. Note that if you sign in to DJ.Studio again, we will automatically create a new account.
Can I delete my account even though my trial is expired?
If your trial is expired, you can
log in to DJ.Studio
Click the button Account in the screen where it shows that you need to create a new account
Choose Delete account
How can I unsubscribe from your emails?
If you want to unsubscribe from our emails
You find one of our emails in your email inbox
Scroll down to the bottom
Click the Unsubscribe link